Sales and retention
At CSC we ensure our team delivers the highest number of sales by effectively handling sales calls under expert sales supervisors. While on sales calls, our agents make sure they deliver the best customer service as well, because for many, “first impression is the last impression”. This does not end here: post sales, our expert agents provide a world class customer experience to keep customers retained. For our clients both the stages of sales and retention are very important, and we deliver the best across the UAE.
Inbound and outbound sales
CSC acts as a sales partner for our clients. We involve ourselves in all phases of sales, incorporating best practices with a scientific approach. Every call is maximized and we consistently show your customers how they can best leverage cross products or up sells. Customer satisfaction is your best advertisement, which translates to repeat business, positive word-of-mouth recommendations and the assurance that your brand will always be respected and valued. Our call center agents are masters in doing this; hence our clients witness a dramatic increase in their sales and customer satisfaction.
Lead generation
Reach out to potential prospects and grow your customer base with CSC’s high quality lead generation services. Our expertise includes highly focused and targeted campaigns to bring to the fore new business in your chosen industry. We bring together highly trained lead generation professionals with proven methodologies to generate high-potential leads.
Language capabilities
We were founded as an in-language, in-culture tele-services firm specializing in customer contacts in Arabic, English, Hindi and Urdu, and today we are widely considered a leader in in-language customer contact with many language capabilities. What sets CSC apart is our ability to support in-language projects with in-language QA, recruiting and training, with multi-lingual operational support personnel who are all completely skilled to perform the task.